The IT Infrastructure Library® (ITIL®) Foundation certification training course provides an insight into the fundamentals of the globally adopted framework for IT Service Management. The ITIL Foundation courses focus on basic concepts of the ITIL Service Lifecycle and how it influences IT Service Management across private and public organizations.
The course delivers an introduction to the five core elements of IT Service Management processes. The candidates learn about aligning IT goals with business objectives, along with improving the overall quality of operation and reducing operational costs.
Learners are provided with real-world projects, assessments, and presentations to prepare competently for their ITIL Foundation certification exam. The program explains the key concepts and principles of the ITIL Service Management model, providing comprehensive coverage of the knowledge required for this entry-level qualification.